I love coming to South East Asia and whenever I am in the region, I always plan a visit to Kuala Lumpur in Malaysia or KL as everyone calls it. KL is famous for its shopping with some of the best shopping to be found in KLCC (Kuala Lumpur City Centre) at Suria, the shopping mall located under the famous Petronas Towers. Another one of my favourites is the Pavilion Shopping Centre which is also very central near the Jalan Bukit Bintang. KL’s most famous food street, the Jalan Alor, is also located centrally a 10 minute walk from the Pavilion shopping centre. So when it comes to hotels in KL, you want to be located near these three top food / shopping destinations.
Five years ago I stayed at the Impiana Hotel Kuala Lumpur, a hotel located in between the Suria KLCC and the Pavilion shopping centres, both are only a 5 to 10 minute walk away via a covered walkway, so super easy accessible. I really enjoyed my stay then and what better than to review this hotel on my latest visit to KL?
In all my travels I have been very fortunate and nothing serious has ever happened to me, however an attempted robbery a few days before my stay resulted in a broken hand (my assistant is typing this review as I am unable to do so). I stayed in this hotel with my right hand in plaster and for the first time I felt what it was like to be a bit handicapped; it also affected me emotionally. So from the moment I stepped out of the taxi and entered reception, the staff were immediately very helpful and when I explained the incident they showed sincere empathy and felt ashamed that incidents like this could happen in their city. After this I was welcomed with a cold towel and a welcome drink whilst finishing the formalities at the reception.
The level of customer service from this hotel during my whole stay restored me emotionally and made me want to come back to KL. The staff went out of their way by upgrading my room and they did do some research on me and my love for flowers. I had a nice bouquet of roses in my hotel room, which made me feel even more at home. My upgraded room was a club deluxe twin which had been refurbished recently. I liked the dark wooden colours, it felt tropical and a bit colonial, perfect when you look at the history of Malaysia.
After my first night I was greeted with a nice plate of chocolates. Being limited with one hand I had to request assistance a lot of times which they promptly provided, like opening my bottle of water and many other things. Every morning I was always greeted with lovely smiles, the level of customer service is one of the best I have ever experienced in all my hotel stays.
The big attraction of staying at the Impiana is the view of the Petronas Towers from your room. This makes me want to have the curtains open all the time, especially at night when the towers are beautifully lit up. The fourth floor has the swimming pool or as the Impiana calls it the infinity edge pool. Yes at first sight this infinity edge pools has you thinking that if you swim too close to the edge you might fall 4 stories down. Luckily when you come closer you notice that there is a barrier lower so nothing too scary. I really enjoyed swimming here at night with the lights of the Petronas Towers in the back ground and the swimming pool lit up.
The swimming pool has its own bar doing beautiful drinks and food for having around the pool. On this level you can also find the Swasana Spa with a luxurious choice of massages, healing therapies, facials, body treatments and aromatherapy. Designed with the hectic traveller in mind, the Swasana Spa has been proven with the success of its predecessors in Thailand. Rest your travel wearies here and revitalise for a greater day ahead with combination of Asia’s most popular massages ~ Bali, Thai and Malay. The Swasana Spa by Impiana KLCC Hotel has been awarded the 5 Star standards by Ministry of Tourism Malaysia. Besides the Spa, you can pamper yourself more with the Belle Hair and Nail Saloon, also on the same level.
The Impiana KLCC has two restaurants, the 24 hour operated Tonka Bean Café wich serves Malaysian and Asian Discovery & Mediterranean savour. It has a lovely view of the Petronas towers. Then there is the more upmarket Cedar on 15 rooftop restaurant and bar, it offers contemporary cuisine and the bar area has amazing views of the KL skyline including Petronas towers. It was here where I drank my complementary cocktails whilst soaking up the views.
I ended up staying eight days at this hotel before my hand was recovered enough to travel again. But breakfast at this hotel had so many different choices that I never got bored with it during my stay. The breakfast buffet is a combination of western breakfast styles as well as Asian, I was more drawn to the later. In Malaysia and at the Impiana, you have to try the Nasi Lemak, which is the national dish eaten for breakfast. It consists of rice cooked in coconut milk and pandang leaves combined with sambal (hot sauce), nuts, egg and dried anchovies. You can add to this curried chicken or beef rendang. I love this dish.
To everyone visiting Kuala Lumpur for holidays or a business visit, I would recommend staying at the Impiana for its service, location and skyline views. Enjoy a cocktail on the rooftop bar and have a swim whilst soaking up the skyline at night.